Frequently Asked Questions

 

WhAT IS AN ESCAPE ROOM?

Probably one of the funnest group activities ever! You'll be guided to a room where you'll find and solve unique puzzles in order to escape. Over the course of an hour you'll play a role in unfolding a chilling story and your pulse will skyrocket as you race the clock.

WHY WOULD I WANT TO PAY TO SOLVE PUZZLES?

These aren't your average puzzles. You'll have to use tons of different skills and also physically interact with the room to progress. It's kind of like playing a video game, but in real life with your friends.

When should I arrive?

Please arrive 15 minutes early, so that you and your team have time to sign waivers and pay admission fees.

How long does it last?

Not including signing waivers, the game is 60 minutes.

What happens if I'm late?

We'll try to accommodate you as best we can by letting your session go longer than planned. However, if there are players booked for the session following yours, it may not be possible. In that case, late arrival will result in less play time.

AM I OLD ENOUGH TO PLAY?

Children 16 and under must be accompanied by an adult and provide a waiver signed by a guardian. Please email us to request a waiver, fill it in, and either email it back or bring it at the time of your booking.

What should I wear?

Anything that you will be comfortable in and will let you move around freely.

HOW DO I CANCEL MY SESSION?

If you are having trouble cancelling through the online scheduling tool, email us for help. If you email us for a cancellation more than 48 hours before your scheduled session, there will be a full refund.

Is it safe?

Yes! While there is some physicality, you will not have to perform any death-defying stunts or use any strength. However, the game includes mature themes and participants who have heart conditions, anxiety disorders, or who are pregnant are not encouraged to play.

Where do I put my stuff?

You may bring your belongings into the room with you. You are free to leave large items, such as jackets, in our secure pre-game briefing room.

How many hints do I get?

We don't enforce a hint limit. We find that some people have more fun with more hints, and some people have more fun with fewer. You get as many as you want. However, if you use more than 3 hints, you will not be eligible to appear on our leaderboard.

Can I play alone?

Unfortunately, our game is designed to be played by a minimum of three people. Find yourself a team, or join an existing booking that has available slots!

I have a team of more than 6 people. Can we squeeze them all in?

Our game is designed for a maximum of 6 people. With more than 6 people, the quality of the experience diminishes. We ask that you split your team up and book 2 separate sessions.

Do you accept walk-ins?

We do not. All reservations must be made online.

Can I take photos while I'm playing?

We do not allow photos or videos to be taken inside the room. It's important that players know nothing about the room before playing, so we work hard to make sure photos and videos do not circulate. We ask that cell phones be shut off before gameplay.

I have a reservation today but My group can't make it!

In the case of no-shows or cancellations within 48 hours of your reserved session, your credit card will be charged the full amount of your group's admission. 

I have a reservation today but one person can't make it. Can I get refunded?

Unfortunately, no. If you have not canceled or changed your reservation more than 48 hours before your session, you are responsible for covering the amount agreed upon at the time of booking.

I booked for more people than are coming. what do I do?

If your reservation is more than 48 hours away, please either change your reservation using our online scheduling tool, or send us an e-mail explaining the changes.

My friend wants to join my group but they aren't on my reservation. Can they still come?

Sessions remain open until your game begins, so the only way to guarantee a spot for your friend is to add them to your reservation online, or to have them add themselves. However, if the slots are still open when you come to play, it's not a problem.

If I make a reservation for under 6 people, will anyone else join?

Sessions are open, so it's possible that someone will join your game if you did not fill all 6 slots. If you want to guarantee playing with only friends, you can book all 6 slots, but we've found that strangers end up having a ton of fun working as a team!